Terms of service

Last Updated: September 18, 2026

These Terms of Service (“Terms”) govern your access to and use of the Voice Agent services provided by ConnectNow AI (“ConnectNow AI,” “we,” “us,” or “our”), including our website, software, AI-powered voice agents, voice calling features, APIs, integrations, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms. If you do not agree with these Terms, you may not use the Services.

1. Definitions

“Customer,” “you,” or “your” means the individual or legal entity using the Services.

“Voice Agent” means an AI-powered voice agent provided by ConnectNow AI that can conduct automated voice conversations, respond to callers, make or receive calls, and perform configured tasks or workflows.

“Customer Data” means information, content, knowledge, instructions, call data, contact information, recordings, configurations, and other materials submitted to or processed through the Services by or on behalf of the Customer.

“End User” means an individual who interacts with a Voice Agent through a telephone call or other supported voice communication channel.

2. Eligibility and Authority

You must have the legal capacity to enter into these Terms and use the Services.

If you use the Services on behalf of a company, organization, or other legal entity, you represent that you have the authority to accept these Terms on its behalf.

3. Voice Agent Services

ConnectNow AI provides AI-powered Voice Agent solutions that may enable businesses to automate and manage voice interactions with customers, prospects, employees, or other individuals.

Depending on your subscription or order, the Services may include:

  • Inbound Voice Agents;

  • Outbound Voice Agents;

  • AI-powered customer conversations;

  • Appointment scheduling and booking;

  • Customer qualification and lead follow-up;

  • Customer service and support;

  • Call routing and escalation;

  • Voice-based workflows and automation;

  • Knowledge-base and business information retrieval;

  • Call analytics and reporting;

  • Call recordings and transcripts, where enabled;

  • Telephone numbers and telecommunications capabilities provided through ConnectNow AI or third-party providers;

  • APIs and integrations with supported third-party systems.

Specific features and usage limits may vary depending on your subscription plan or applicable order form.

4. AI-Generated Voice Interactions

Voice Agents use artificial intelligence to understand spoken language, generate responses, and conduct conversations.

AI-generated responses may occasionally be inaccurate, incomplete, inappropriate, or inconsistent with your intended business rules.

You are responsible for configuring, testing, reviewing, and monitoring your Voice Agent before and during production use.

You should not rely solely on a Voice Agent for decisions or actions involving legal, medical, financial, safety-critical, or other high-impact matters unless appropriate human review and safeguards are in place.

5. Customer Responsibilities

You are responsible for:

  • Providing accurate information and instructions to the Voice Agent;

  • Configuring appropriate business rules, workflows, and escalation procedures;

  • Reviewing the Voice Agent before deploying it to End Users;

  • Monitoring conversations and performance where appropriate;

  • Ensuring that your use of the Services complies with applicable laws and regulations;

  • Providing appropriate disclosures to End Users where required;

  • Maintaining any required human escalation or customer support processes.

You are responsible for the actions taken by your Voice Agent based on the instructions, knowledge, workflows, integrations, and information you provide.

6. Calls, Consent, and Communications Compliance

If you use the Services to make or receive telephone calls, you are responsible for ensuring that your use of the Services complies with all applicable laws and regulations.

Depending on the jurisdiction and nature of the communication, this may include requirements relating to:

  • Consent to receive automated or AI-generated calls;

  • Do-not-call requirements;

  • Opt-out and unsubscribe requests;

  • Call recording and monitoring;

  • Disclosure of AI-generated or automated interactions;

  • Caller identification;

  • Telemarketing and solicitation;

  • Consumer protection;

  • Privacy and data protection;

  • Cross-border communications.

You are responsible for obtaining any consent required to contact an End User through the Services.

Where required by applicable law, you should clearly inform End Users that they are interacting with an AI Voice Agent and provide an appropriate method to request human assistance.

ConnectNow AI provides technology for voice communication but does not determine whether a particular call or communication is legally permitted.

7. Call Recording and Transcription

The Services may allow you to record, transcribe, analyze, or otherwise process voice conversations.

Before enabling these features, you are responsible for determining whether applicable law requires consent, notice, or other authorization from participants in the call.

You must provide any legally required disclosures and obtain any required permissions.

You are responsible for determining appropriate retention periods and configuring available settings in accordance with your legal and business requirements.

8. Customer Data

You retain ownership of your Customer Data.

You grant ConnectNow AI the rights necessary to host, transmit, process, store, and otherwise use Customer Data as reasonably required to provide, maintain, secure, and operate the Services.

You represent that you have all necessary rights, permissions, consents, and legal bases required to provide Customer Data to ConnectNow AI and process such data through the Services.

You should not submit information that you are not legally authorized to process through the Services.

9. Privacy and Personal Data

ConnectNow AI may process personal information in connection with providing the Services.

Our handling of personal information is described in our Privacy Policy.

Where applicable, additional data protection terms or a Data Processing Agreement (“DPA”) may apply to your use of the Services.

You are responsible for providing End Users with any notices required by applicable privacy and data protection laws.

10. Telephone Numbers and Telecommunications Services

Voice Agent functionality may depend on telephone numbers, telecommunications networks, carriers, SIP providers, cloud infrastructure, and other third-party services.

Telephone numbers may be subject to availability, geographic restrictions, regulatory requirements, carrier policies, and other limitations.

ConnectNow AI does not guarantee that a particular telephone number, carrier, destination, or telecommunications route will always be available.

You may not use ConnectNow AI telephone services for unlawful, fraudulent, abusive, deceptive, or unauthorized communications.

11. Third-Party Services and Integrations

The Services may integrate with third-party platforms, telecommunications providers, CRM systems, calendars, business applications, AI models, cloud infrastructure, or other services.

Your use of third-party services may be subject to separate terms and privacy policies.

ConnectNow AI is not responsible for third-party services that are outside our reasonable control, including interruptions, changes, restrictions, or failures caused by third-party providers.

12. Acceptable Use

You may not use the Services to:

  • Violate applicable laws or regulations;

  • Conduct fraudulent, deceptive, or abusive activities;

  • Make unauthorized or unlawful automated calls;

  • Harass, threaten, or impersonate individuals;

  • Circumvent consent or opt-out requirements;

  • Infringe the rights of others;

  • Distribute malware or other harmful content;

  • Attempt to gain unauthorized access to the Services;

  • Interfere with the operation or security of the Services;

  • Circumvent usage restrictions or technical safeguards;

  • Use the Services for prohibited or unlawful activities.

ConnectNow AI may suspend or restrict use of the Services where reasonably necessary to protect the Services, our customers, End Users, or third parties.

13. Intellectual Property

ConnectNow AI and its licensors retain all rights, title, and interest in the Services, including the Voice Agent technology, software, platform, interfaces, documentation, trademarks, designs, and related intellectual property.

Except as expressly permitted under these Terms or a separate written agreement, you may not:

  • Copy or reproduce the Services;

  • Reverse engineer or attempt to extract source code;

  • Modify or create derivative works of the Services;

  • Resell or sublicense the Services without authorization;

  • Remove proprietary notices;

  • Use ConnectNow AI trademarks without prior written permission.

You retain ownership of Customer Data and materials that you independently provide to the Services.

14. Fees and Usage

The Services may be provided on a subscription, usage-based, or other paid basis.

Pricing, billing periods, included usage, additional usage charges, and other commercial terms will be specified on the applicable pricing page, order form, subscription plan, or commercial agreement.

Depending on your plan, charges may be based on factors such as:

  • Voice Agent usage;

  • Call duration;

  • Number of calls;

  • Telephone numbers;

  • Telecommunication or carrier charges;

  • Additional features or services.

Unless otherwise stated, fees are non-refundable except where required by applicable law or expressly agreed in writing.

15. Service Availability

We aim to provide reliable and secure Voice Agent Services but do not guarantee that the Services will always be uninterrupted, error-free, or available.

Service availability may be affected by maintenance, telecommunications networks, cloud infrastructure, third-party providers, internet connectivity, or circumstances beyond our reasonable control.

Enterprise customers may receive additional service commitments under a separately executed Service Level Agreement (“SLA”).

16. Security

ConnectNow AI maintains reasonable technical and organizational measures designed to protect the Services and Customer Data.

However, no internet-based system or telecommunications service can be guaranteed to be completely secure.

You are responsible for protecting your account credentials, integrations, API keys, and other access information.

17. Confidentiality

Each party may receive confidential information from the other party in connection with the Services.

The receiving party will use reasonable measures to protect confidential information and will use it only for purposes related to the business relationship.

Confidentiality obligations do not apply to information that:

  • Is publicly available without breach of an obligation;

  • Was already lawfully known;

  • Is independently developed;

  • Is lawfully received from another source; or

  • Must be disclosed by law.

Additional confidentiality obligations may be established under a separate agreement.

18. Suspension and Termination

ConnectNow AI may suspend or restrict access to the Services where reasonably necessary to:

  • Address a violation of these Terms;

  • Protect the security or integrity of the Services;

  • Prevent fraud, abuse, or unlawful activity;

  • Comply with applicable law;

  • Address overdue payments.

You may stop using the Services at any time, subject to the terms of your applicable subscription or commercial agreement.

Upon termination, your right to access the Services will generally cease, except as otherwise provided by applicable agreement or law.

19. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

CONNECTNOW AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT LAWFULLY BE EXCLUDED.

CONNECTNOW AI DOES NOT WARRANT THAT:

  • A VOICE AGENT WILL ALWAYS PROVIDE ACCURATE OR APPROPRIATE RESPONSES;

  • THE SERVICES WILL ALWAYS BE AVAILABLE;

  • CALL QUALITY WILL ALWAYS MEET YOUR EXPECTATIONS;

  • AI-GENERATED OUTPUT WILL BE ERROR-FREE;

  • A PARTICULAR BUSINESS RESULT WILL BE ACHIEVED;

  • YOUR USE OF THE SERVICES WILL COMPLY WITH ALL LAWS APPLICABLE TO YOUR BUSINESS.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CONNECTNOW AI AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, DATA, OR GOODWILL ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONNECTNOW AI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO CONNECTNOW AI FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

These limitations do not apply to liabilities that cannot legally be limited or excluded.

21. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless ConnectNow AI and its affiliates, officers, employees, and representatives from claims, damages, liabilities, losses, and expenses arising from:

  • Your use or misuse of the Services;

  • Your Customer Data or content;

  • Your Voice Agent configurations or instructions;

  • Your communications with End Users;

  • Your violation of these Terms;

  • Your violation of applicable law or third-party rights.

22. Changes to the Services

We may modify, update, improve, or discontinue features of the Services from time to time.

Where reasonably appropriate, we may provide notice of material changes.

Changes to paid Services will be subject to the applicable subscription, order form, or commercial agreement.

23. Changes to These Terms

We may update these Terms from time to time.

When we make material changes, we may provide reasonable notice through our website, Services, email, or other appropriate means.

The updated Terms will become effective on the date specified in the revised Terms.

Your continued use of the Services after the effective date constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

24. Governing Law and Dispute Resolution

These Terms will be governed by the laws specified in the applicable agreement between you and ConnectNow AI.

If no separate agreement specifies governing law or dispute resolution procedures, disputes arising from or relating to these Terms or the Services will be resolved in accordance with the laws and jurisdiction applicable to ConnectNow AI's contracting entity, subject to applicable law.

Enterprise customers may be subject to separate governing law, jurisdiction, arbitration, or dispute resolution provisions under their commercial agreement.

25. Force Majeure

ConnectNow AI will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, government actions, labor disputes, telecommunications failures, internet disruptions, power outages, cyber incidents, or failures of third-party infrastructure.

26. Entire Agreement

These Terms, together with any applicable order forms, subscription agreements, Privacy Policy, DPA, SLA, and other written agreements between you and ConnectNow AI, constitute the agreement governing your use of the Services.

If there is a conflict between these Terms and a separately executed enterprise agreement, the enterprise agreement will control to the extent of the conflict.

27. Contact Us

If you have questions about these Terms or the Services, please contact ConnectNow AI through our official website.

ConnectNow AI

Last Updated: September 18, 2026