Turn Customer Conversations Into Sales, Service, and Loyalty

Support shoppers 24/7, recover sales opportunities, and resolve orders faster with connected CRM, inventory, and fulfillment systems.

Book a Demo

Retail Teams Are Expected to Convert, Support, and Retain — at the Same Time

Lost Conversion Before Purchase

Slow answers on product fit, pricing, or delivery can turn high-intent shoppers into abandoned purchases.

Post-Purchase Retention Is By Manual

Feedback, loyalty outreach, back-in-stock alerts, re-engagement campaigns still require time and follow-up.

Returns & Delivery Exceptions Add Cost

Failed deliveries, refund questions, exchanges, and repeat contacts increase service and logistics workload.

Customer Data Lives in Different Systems

Product, CRM, ERP, order, inventory, fulfillment, payment, and loyalty data often sit in separate tools.

One Voice Agent Across the Full Shopping Journey

One Voice Agent. Global Customer Coverage. 

80+

Languages

130+

Countries & Regions

600+

AI Voices

One Voice Agent. Global Customer Coverage. 

1. Q: Which channels does ConnectNow support for retail customer engagement?

A: ConnectNow integrates with WhatsApp, Facebook, Instagram, LINE, WeChat, TikTok, Shopify, Amazon and other social and commerce channels, allowing brands to engage customers directly across their preferred touchpoints.

2. Q: Can ConnectNow support outbound sales and retention campaigns?

A: Yes. Use outbound Voice Agents for cart recovery, back-in-stock alerts, loyalty outreach, upsell, cross-sell, feedback, and customer reactivation.

3. Q: Can ConnectNow connect headquarters with retail stores?

A: Yes. ConnectNow’s Smart Ticketing System connects headquarters with retail locations, automatically routing issues to the right teams for faster resolution and more efficient store support.

4. Q: Can ConnectNow help drive online-to-offline (O2O) conversions?

A: Yes. The AI Agent can recommend nearby stores, and connect online interactions with physical store visits, helping retailers turn digital engagement into measurable O2O conversions.

5. Q: What happens when a customer needs human support?

A: ConnectNow can route the conversation to the right team while passing customer intent, order context, CRM data, and conversation history.

Ready to Turn More Retail Conversations 
Into Customer Value?

See how ConnectNow Voice Agent can help you drive conversion, automate high-volume service, improve delivery follow-up, and bring more customers back.

Book a Demo