Keep Manufacturing Moving with AI Voice Agents

ConnectNow AI helps manufacturers handle customer inquiries, supplier coordination, and after-sales support through natural voice conversations — connected to the systems your teams already use.

Book a Demo

Too Many Critical Conversations Still Depend on Manual Follow-up

Order & Delivery Questions Interrupt Teams

Customers and distributors repeatedly call for order status, delivery dates, inventory, and shipment updates.

Technical Knowledge Is Hard to Access

Product manuals, SOPs, service history, and engineering knowledge often sit across disconnected systems and documents.

After-Sales Service Creates Operational Load

Warranty, troubleshooting, spare-parts, and service requests require repeated information collection and routing.

Global Operations Need Multilingual Support

Manufacturers serving multiple markets need consistent voice service across languages, locations, and time zones.

Voice AI Across the Manufacturing Lifecycle.

From customer service to supplier and partner engagement, ConnectNow helps automate high-frequency conversations 

without disconnecting them from business systems.

TOC / Customer Service

Always-On Product & 

After-Sales Support

Let customers ask questions naturally instead of navigating rigid IVR menus or waiting for service teams.

  • Product setup and usage guidance
  • Order and shipment status
  • Warranty and repair inquiries
  • Troubleshooting and service ticket creation
  • Human handoff for complex technical cases

TOB / Business Engagement

Automate Supplier, Dealer & Distributor Communication

Use inbound and outbound Voice Agents to manage repetitive partner communication at scale.

  • Supplier delivery confirmations
  • Purchase order and quantity verification
  • Dealer order and inventory inquiries
  • RFQ lead qualification and follow-up
  • Proactive delay and schedule notifications

Voice AI Across the Manufacturing Lifecycle.

From customer service to supplier and partner engagement, ConnectNow helps automate high-frequency conversations 

without disconnecting them from business systems.

TOC / Customer Service

Always-On Product & 

After-Sales Support

Let customers ask questions naturally instead of navigating rigid IVR menus or waiting for service teams.

  • Product setup and usage guidance
  • Order and shipment status
  • Warranty and repair inquiries
  • Troubleshooting and service ticket creation
  • Human handoff for complex technical cases

TOB / Business Engagement

Automate Supplier, Dealer & Distributor Communication

Use inbound and outbound Voice Agents to manage repetitive partner communication at scale.

  • Supplier delivery confirmations
  • Purchase order and quantity verification
  • Dealer order and inventory inquiries
  • RFQ lead qualification and follow-up
  • Proactive delay and schedule notifications

Conversations in Your Customers' Language

80+

Languages

130+

Countries & Regions

600+

AI Voices

ConnectNow Manufacturing Voice Agent FAQS

1. Q: Can ConnectNow Voice Agent understand complex product models and fault codes in manufacturing?

A: Yes. ConnectNow Voice Agent uses a RAG Knowledge Base to connect product manuals, equipment specifications, service documents, FAQs, and other enterprise knowledge. It is designed to recognize and confirm complex information such as product models, serial numbers (SNs), and fault codes—so the Agent can provide accurate answers based on your actual business knowledge without manually turning every piece of information into an FAQ.

2. Q: Can ConnectNow Voice Agent support multiple countries and languages?

A: Yes. ConnectNow Voice Agent supports 80+ languages across 130+ countries, with localized phone numbers, languages, and business processes. Whether you serve B2B customers, B2C consumers, or field service engineers, they can communicate naturally in their local language while accessing consistent product and service information through the RAG Knowledge Base.

3. Q: Can ConnectNow Voice Agent check orders and production status in real time?

A: Yes. ConnectNow Voice Agent can connect with systems such as ERP, CRM, and MES through APIs and webhooks to retrieve order status, production progress, logistics information, and estimated delivery dates.

 

For structured, rule-based processes such as repairs, service requests, and RMA workflows, Workflow ensures every step is executed consistently. For more complex scenarios that require contextual understanding and flexible decision-making, Supra Agent can dynamically determine the next best action.

4. Q: Can ConnectNow Voice Agent handle quality issues, troubleshooting, and after-sales service?

A: Yes. ConnectNow Voice Agent can handle the entire conversation from issue identification to service resolution. It can identify the product model, serial number, and reported symptoms, then use the RAG Knowledge Base to retrieve relevant product and troubleshooting information. Based on the business process, the Agent can create and assign service tickets, record key information, apply tags, and trigger follow-up actions.

5. Q: Can ConnectNow Voice Agent integrate with existing ERP, CRM, and other business systems?

A: Yes. ConnectNow Voice Agent can integrate with CRM, ERP, MES, ticketing systems, and other enterprise platforms through API Integration. This enables the Agent to retrieve and update data, create service tickets, apply tags, and trigger downstream business processes—making Voice Agent part of your existing business workflow, rather than just a standalone phone bot.

Make Manufacturing Conversations Work Smarter

See how ConnectNow Voice Agent can connect customers, partners, enterprise knowledge, 

and manufacturing workflows through one intelligent voice experience.

Book a Demo